Reception & Care

As the customer facing element of the practice team, the veterinary practice receptionist is vitally important on a number of levels. Not only does the receptionist need to demonstrate the outward customer service skills, ability to multi-task and ensure the smooth running of front of house, but also must be involved from a clinical and commercial perspective too.

The receptionist is often the first and last port of call for both clients and colleagues alike, offering a valuable resource in time of need. With this in mind the receptionist needs to be a jack of all trades, although rarely are they master of none – friendly, meticulous, pro-active, efficient and compassionate, whilst remaining calm under pressure.

As experts in sourcing candidates for these roles, we can ensure that we vet applicants against all of the elements required before submitting them for interview.

The British Veterinary Receptionist Association (BVRA) is rapidly growing and are passionate about driving standards and championing the role and contribution of veterinary receptionists. Like them we are passionate that the role of veterinary receptionist is recognised as a specialist and who can make a significant contribution to your team.

Key areas of responsibility can include:

  • Customer care and experience
  • Client and pet relationships
  • Promoting the practice and registering new clients
  • Scheduling and managing appointments
  • Maintaining medical records and accounts
  • Obtaining/Sending medical notes
  • Taking payments, refunds, processing insurance claims
  • Knowledge of vaccination, flea and worming treatments according to protocol
  • General administration

Talk to us today about appointing your next Receptionist

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